FAQs

1 – What is the minimum age to take part in Granfondo Serra da Estrela?

For the Granfondo distance, riders must be at least 19 years old on the event date.

For the Mediofondo distance, riders must be at least 17 years old on the event date.

2 – Can I take part on an electric bike? 

No. Only non-motorised two-wheeled vehicles (road bikes, mountain bikes and tandems) are permitted.

3 – I hold a licence from a UCI-affiliated federation outside Portugal. Can I register as a licensed rider?

Yes, using the licence issued by your federation. However, if you need to make an insurance claim, you are covered only by your own federation’s policy (please check its cover), never by the insurance advertised by the organisers, which costs an additional +5€ at registration.

4 – I was not licensed when I registered but have since joined the Portuguese Cycling Federation. Can I request a refund of the insurance charge for unlicensed riders (+5€)?

Once payment has been made, no refunds will be issued to riders who register as unlicensed with the Portuguese Cycling Federation and join afterwards. Your licence must be valid on the registration date.

5 – Can I change distance and course during the event? 

Yes. The Granfondo and Mediofondo start together, and during the ride you may choose a different distance from the one you registered for. Always consider your physical condition at the time when making this decision.

6 – The registration deadline (20 June 2027) has passed, but I still want to enter. Is this possible?

Registration is open until 24:00 on 20 June 2027.

After registration closes, the organisers may release a limited number of additional entries, subject to a surcharge of 30 €.

Riders registering after the deadline will not receive a personalised bike number plate (name and nationality) or the official T-shirt in their rider pack. Payments will not be accepted after the stated deadline.

Late payments will be refunded by bank transfer within 90 days, after receipt of the credit note issued by the organising company and duly signed by the rider, less an administration fee of 5 €.

7 – Can I change the tax identification number on my invoice after it has been issued?

Entry invoices will be issued using the details provided on the registration form. Once issued, invoices cannot be changed, including the tax identification number entered on the form.

8 – I have registered but can no longer take part. Can I request a refund?

If you withdraw and notify the organisers by email at info@granfondoserradaestrela.com by 24:00 on 31 May 2027, 50% of your entry fee will be refunded. No refund will be issued for withdrawals notified after 24:00 on 31 May 2027.

9 – I have registered but can no longer take part. Can I transfer my paid entry to a friend?

A paid entry may be transferred to a replacement rider, provided the organisers are notified by email (info@granfondoserradaestrela.com) by 20 June 2027.

The withdrawing rider will receive a voucher for the entry fee less 5,00 € in administration costs. The replacement rider must submit a new registration using this voucher and pay only the outstanding balance. A new rider number will be assigned.

10 – I have registered but can no longer take part. Can I transfer my entry to 2028?

Yes, provided the organisers are notified by email by 20 June 2027. We will issue a voucher for the amount paid, to be entered on the registration platform for the 2028 edition. A transfer is valid for one edition only.

11 – Can a friend collect my rider number from the event registration desk?

Yes, provided your friend brings originals or clearly legible copies of the absent rider’s documents (identity card and cycling licence), together with written authorisation signed by that rider.

The registration desk will be open on 26 and 27 June, at the times announced on the website.

12 – Can I wear headphones to listen to music or use my phone?

For safety reasons, participants are prohibited from wearing headphones to listen to music or use a mobile phone during the event.

However, during the event you must carry a mobile phone with the number supplied on your registration form (or another number notified to the organisers in advance), identification and cash if you wish to obtain spare parts from the mechanical assistance service along the course. If adverse weather is forecast, the organisers may require riders to wear or carry specific equipment, such as thermal blankets, windproof clothing or waterproofs.

13 – How long do I have to complete the course?

Riders must reach the finish before 18h15.

There will also be checkpoints along the course with cut-off times announced before the start. These times will be based on the average speed required to reach the finish before it closes (18h15).

Riders reaching a checkpoint after its cut-off time must withdraw and will be taken to the finish area by the organisers’ broom wagon.

Riders choosing to continue independently must hand their bike number plate to checkpoint staff or another member of the organising team. From that point they will no longer be covered by the event organisation and will continue entirely at their own risk.