{"id":3152,"date":"2026-05-03T20:00:59","date_gmt":"2026-05-03T20:00:59","guid":{"rendered":"https:\/\/develop.granfondoserradaestrela.com\/home-2\/faqs\/"},"modified":"2026-11-14T10:11:39","modified_gmt":"2026-11-14T10:11:39","slug":"faqs","status":"publish","type":"page","link":"https:\/\/develop.granfondoserradaestrela.com\/en\/home-2\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_2 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><nav class=\"g-breadcrumbs us_custom_ae2df257 separator_icon align_none\" itemscope itemtype=\"http:\/\/schema.org\/BreadcrumbList\"><div class=\"g-breadcrumbs-item\" itemscope itemprop=\"itemListElement\" itemtype=\"http:\/\/schema.org\/ListItem\"><a itemprop=\"item\" href=\"https:\/\/develop.granfondoserradaestrela.com\/en\/\"><span itemprop=\"name\">Home<\/span><\/a><meta itemprop=\"position\" content=\"1\"\/><\/div><div class=\"g-breadcrumbs-separator\"><i class=\"far fa-angle-right\"><\/i><\/div><div class=\"g-breadcrumbs-item\">Pages<\/div><\/nav><div class=\"wpb_text_column us_custom_6e74c4b0\"><div class=\"wpb_wrapper\"><h1>FAQs<\/h1>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Frequently Asked Questions.<br \/>These do not replace the event regulations, which we recommend reading.<\/p>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_3\" href=\"https:\/\/stopandgo.net\/events\/granfondo-serra-da-estrela-2026\"><span class=\"w-btn-label\">Register now!<\/span><\/a><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image us_custom_1ab5f544 align_right\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"450\" height=\"300\" src=\"https:\/\/develop.granfondoserradaestrela.com\/wp-content\/uploads\/2026\/03\/JOC_0026-450x300.webp\" class=\"attachment-us_450_300_crop size-us_450_300_crop\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/develop.granfondoserradaestrela.com\/wp-content\/uploads\/2026\/03\/JOC_0026-450x300.webp 450w, https:\/\/develop.granfondoserradaestrela.com\/wp-content\/uploads\/2026\/03\/JOC_0026-300x200.webp 300w, https:\/\/develop.granfondoserradaestrela.com\/wp-content\/uploads\/2026\/03\/JOC_0026-1200x800.webp 1200w, https:\/\/develop.granfondoserradaestrela.com\/wp-content\/uploads\/2026\/03\/JOC_0026-600x400.webp 600w, https:\/\/develop.granfondoserradaestrela.com\/wp-content\/uploads\/2026\/03\/JOC_0026-1600x1067.webp 1600w, https:\/\/develop.granfondoserradaestrela.com\/wp-content\/uploads\/2026\/03\/JOC_0026-900x600.webp 900w, https:\/\/develop.granfondoserradaestrela.com\/wp-content\/uploads\/2026\/03\/JOC_0026-810x540.webp 810w, https:\/\/develop.granfondoserradaestrela.com\/wp-content\/uploads\/2026\/03\/JOC_0026.webp 2016w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container us_custom_30cd9bc6 has_bg_color\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row us_custom_1ab5f544 via_grid cols_1 laptops-cols_inherit tablets-cols_1 mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container us_custom_d9deb748\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><div><\/div>\n<div>\n<h3><strong><span lang=\"PT\">1 &#8211; What is the minimum age to take part in Granfondo Serra da Estrela?<\/span><\/strong><\/h3>\n<\/div>\n<div>\n<p>For the Granfondo distance, riders must be at least 19 years old on the event date.<\/p>\n<\/div>\n<div>\n<p><span lang=\"PT\">For the Mediofondo distance, riders must be at least 17 years old on the event date.<\/span><\/div>\n<div>\n<p><strong><span lang=\"PT\">&nbsp;<\/span><\/strong><span lang=\"PT\"><\/span><\/div>\n<div>\n<h3><strong><span lang=\"PT\">2 &#8211; Can I take part on an electric bike?<\/span><\/strong><span class=\"apple-converted-space\"><b><span lang=\"PT\">&nbsp;<\/span><\/b><\/span><span lang=\"PT\"><\/span><\/h3>\n<\/div>\n<div>\n<p><span lang=\"PT\">No. Only non-motorised two-wheeled vehicles (road bikes, mountain bikes and tandems) are permitted.<\/span><\/div>\n<div>\n<p><strong><span lang=\"PT\">&nbsp;<\/span><\/strong><span lang=\"PT\"><\/span><\/div>\n<div>\n<h3><strong><span lang=\"PT\">3 &#8211; I hold a licence from a UCI-affiliated federation outside Portugal. Can I register as a licensed rider?<\/span><\/strong><span lang=\"PT\"><\/span><\/h3>\n<\/div>\n<div>\n<p><span lang=\"PT\">Yes, using the licence issued by your federation. However, if you need to make an insurance claim, you are covered only by your own federation\u2019s policy (please check its cover), never by the insurance advertised by the organisers, which costs an additional +5\u20ac at registration.<\/span><\/div>\n<div>\n<p><span lang=\"PT\">&nbsp;<\/span><\/div>\n<div>\n<h3><strong><span lang=\"PT\">4 &#8211; I was not licensed when I registered but have since joined the Portuguese Cycling Federation. Can I request a refund of the insurance charge for unlicensed riders (+5\u20ac)?<\/span><\/strong><span lang=\"PT\"><\/span><\/h3>\n<\/div>\n<div>\n<p><span lang=\"PT\">Once payment has been made, no refunds will be issued to riders who register as unlicensed with the Portuguese Cycling Federation and join afterwards. Your licence must be valid on the registration date.<\/span><\/div>\n<div>\n<p><strong><span lang=\"PT\">&nbsp;<\/span><\/strong><span lang=\"PT\"><\/span><\/div>\n<div>\n<h3><strong><span lang=\"PT\">5 &#8211; Can I change distance and course during the event?<\/span><\/strong><span class=\"apple-converted-space\"><b><span lang=\"PT\">&nbsp;<\/span><\/b><\/span><span lang=\"PT\"><\/span><\/h3>\n<\/div>\n<div>\n<p><span lang=\"PT\">Yes. The Granfondo and Mediofondo start together, and during the ride you may choose a different distance from the one you registered for. Always consider your physical condition at the time when making this decision.<\/span><\/div>\n<div>\n<p><span lang=\"PT\">&nbsp;<\/span><\/div>\n<div>\n<h3><strong><span lang=\"PT\">6 &#8211; The registration deadline (20 June 2027) has passed, but I still want to enter. Is this possible?<\/span><\/strong><span lang=\"PT\"><\/span><\/h3>\n<\/div>\n<div>\n<p><span lang=\"PT\">Registration is open until 24:00 on 20 June 2027.<\/span><\/div>\n<div>\n<p><span lang=\"PT\">After registration closes, the organisers may release a limited number of additional entries, subject to a surcharge of 30 \u20ac.<\/span><\/div>\n<div>\n<p><span lang=\"PT\">Riders registering after the deadline will not receive a personalised bike number plate (name and nationality) or the official T-shirt in their rider pack. Payments will not be accepted after the stated deadline.<\/span><\/div>\n<div>\n<p><span lang=\"PT\">Late payments will be refunded by bank transfer within 90 days, after receipt of the credit note issued by the organising company and duly signed by the rider, less an administration fee of 5 \u20ac.<\/span><\/div>\n<div>\n<p><span lang=\"PT\">&nbsp;<\/span><\/div>\n<div>\n<h3><strong><span lang=\"PT\">7 &#8211; Can I change the tax identification number on my invoice after it has been issued?<\/span><\/strong><span lang=\"PT\"><\/span><\/h3>\n<\/div>\n<div>\n<p><span lang=\"PT\">Entry invoices will be issued using the details provided on the registration form. Once issued, invoices cannot be changed, including the tax identification number entered on the form.<\/span><\/div>\n<div>\n<p><span lang=\"PT\">&nbsp;<\/span><\/div>\n<div>\n<h3><strong><span lang=\"PT\">8 &#8211; I have registered but can no longer take part. Can I request a refund?<\/span><\/strong><span lang=\"PT\"><\/span><\/h3>\n<\/div>\n<div>\n<p><span lang=\"PT\">If you withdraw and notify the organisers by email at <a href=\"info@granfondoserradaestrela.com\">info@granfondoserradaestrela.com<\/a><\/span><span class=\"apple-converted-space\"><span lang=\"PT\">&nbsp;<\/span><\/span><span lang=\"PT\">by 24:00 on 31 May 2027, 50% of your entry fee will be refunded. No refund will be issued for withdrawals notified after 24:00 on 31 May 2027.<\/span><\/div>\n<div>\n<p><span lang=\"PT\">&nbsp;<\/span><\/div>\n<div>\n<h3><strong><span lang=\"PT\">9 &#8211; I have registered but can no longer take part. Can I transfer my paid entry to a friend?<\/span><\/strong><span lang=\"PT\"><\/span><\/h3>\n<\/div>\n<div>\n<p><span lang=\"PT\">A paid entry may be transferred to a replacement rider, provided the organisers are notified by email (<a href=\"mailto:info@granfondoserradaestrela.com\">info@granfondoserradaestrela.com<\/a>) by 20 June 2027.<\/span><\/div>\n<div>\n<p><span lang=\"PT\">The withdrawing rider will receive a voucher for the entry fee less 5,00 \u20ac in administration costs. The replacement rider must submit a new registration using this voucher and pay only the outstanding balance. A new rider number will be assigned.<\/span><\/div>\n<div>\n<p><span lang=\"PT\">&nbsp;<\/span><\/div>\n<div>\n<h3><strong><span lang=\"PT\">10 &#8211; I have registered but can no longer take part. Can I transfer my entry to 2028?<\/span><\/strong><span lang=\"PT\"><\/span><\/h3>\n<\/div>\n<div>\n<p><span lang=\"PT\">Yes, provided the organisers are notified by email by 20 June 2027. We will issue a voucher for the amount paid, to be entered on the registration platform for the 2028 edition. A transfer is valid for one edition only.<\/span><\/div>\n<div>\n<p><span lang=\"PT\">&nbsp;<\/span><\/div>\n<div>\n<h3><strong><span lang=\"PT\">11 &#8211; Can a friend collect my rider number from the event registration desk?<\/span><\/strong><span lang=\"PT\"><\/span><\/h3>\n<\/div>\n<div>\n<p><span lang=\"PT\">Yes, provided your friend brings originals or clearly legible copies of the absent rider\u2019s documents (identity card and cycling licence), together with written authorisation signed by that rider.<\/span><\/div>\n<div>\n<p><span lang=\"PT\">The registration desk will be open on 26 and 27 June, at the times announced on the website.<\/span><\/div>\n<div>\n<p><span lang=\"PT\">&nbsp;<\/span><\/div>\n<div>\n<h3><strong><span lang=\"PT\">12 &#8211; Can I wear headphones to listen to music or use my phone?<\/span><\/strong><span lang=\"PT\"><\/span><\/h3>\n<\/div>\n<div>\n<p><span lang=\"PT\">For safety reasons, participants are prohibited from wearing headphones to listen to music or use a mobile phone during the event.<\/span><\/div>\n<div>\n<p><span lang=\"PT\">However, during the event you must carry a mobile phone with the number supplied on your registration form (or another number notified to the organisers in advance), identification and cash if you wish to obtain spare parts from the mechanical assistance service along the course. If adverse weather is forecast, the organisers may require riders to wear or carry specific equipment, such as thermal blankets, windproof clothing or waterproofs.<\/span><\/div>\n<div>\n<p><span lang=\"PT\">&nbsp;<\/span><\/div>\n<div>\n<h3><strong><span lang=\"PT\">13 &#8211; How long do I have to complete the course?<\/span><\/strong><span lang=\"PT\"><\/span><\/h3>\n<\/div>\n<div>\n<p><span lang=\"PT\">Riders must reach the finish before 18h15.<\/span><\/div>\n<div>\n<p><span lang=\"PT\">There will also be checkpoints along the course with cut-off times announced before the start. These times will be based on the average speed required to reach the finish before it closes (18h15).<\/span><\/div>\n<div>\n<p><span lang=\"PT\">Riders reaching a checkpoint after its cut-off time must withdraw and will be taken to the finish area by the organisers\u2019 broom wagon.<\/span><\/div>\n<div>\n<p><span lang=\"PT\">Riders choosing to continue independently must hand their bike number plate to checkpoint staff or another member of the organising team. From that point they will no longer be covered by the event organisation and will continue entirely at their own risk.<\/span><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-separator size_custom\" style=\"height:36px\"><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><style data-type=\"us_custom-css\">.carousel-no-crop .w-grid-item 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align_center\"><a href=\"https:\/\/www.cm-manteigas.pt\" aria-label=\"logosite_cm-manteigas-2x\" class=\"w-image-h\"><img decoding=\"async\" width=\"360\" height=\"250\" src=\"https:\/\/develop.granfondoserradaestrela.com\/wp-content\/uploads\/2026\/03\/logosite_cm-manteigas-2x.png\" class=\"attachment-us_960_540 size-us_960_540\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/develop.granfondoserradaestrela.com\/wp-content\/uploads\/2026\/03\/logosite_cm-manteigas-2x.png 360w, https:\/\/develop.granfondoserradaestrela.com\/wp-content\/uploads\/2026\/03\/logosite_cm-manteigas-2x-300x208.png 300w\" sizes=\"auto, (max-width: 360px) 100vw, 360px\" \/><\/a><\/div><div class=\"w-image align_center\"><a href=\"https:\/\/turismodocentro.pt\" aria-label=\"logo_turismo-centro\" class=\"w-image-h\"><img decoding=\"async\" width=\"266\" height=\"218\" src=\"https:\/\/develop.granfondoserradaestrela.com\/wp-content\/uploads\/2026\/03\/logo_turismo-centro.png\" class=\"attachment-us_960_540 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class=\"attachment-us_960_540 size-us_960_540\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/develop.granfondoserradaestrela.com\/wp-content\/uploads\/2026\/03\/logosite_estrelaunesco.png 416w, https:\/\/develop.granfondoserradaestrela.com\/wp-content\/uploads\/2026\/03\/logosite_estrelaunesco-300x180.png 300w\" sizes=\"auto, (max-width: 416px) 100vw, 416px\" \/><\/a><\/div><div class=\"w-image align_center\"><a href=\"https:\/\/skiserradaestrela.com\" aria-label=\"logo_estanciase\" class=\"w-image-h\"><img decoding=\"async\" width=\"273\" height=\"218\" src=\"https:\/\/develop.granfondoserradaestrela.com\/wp-content\/uploads\/2026\/03\/logo_estanciase.png\" class=\"attachment-us_960_540 size-us_960_540\" alt=\"\" loading=\"lazy\" \/><\/a><\/div><div class=\"w-image align_center\"><a href=\"https:\/\/www.infraestruturasdeportugal.pt\" aria-label=\"logo_gfl_infraestruturasportugal\" class=\"w-image-h\"><img decoding=\"async\" width=\"360\" height=\"218\" src=\"https:\/\/develop.granfondoserradaestrela.com\/wp-content\/uploads\/2026\/03\/logo_gfl_infraestruturasportugal.png\" class=\"attachment-us_960_540 size-us_960_540\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/develop.granfondoserradaestrela.com\/wp-content\/uploads\/2026\/03\/logo_gfl_infraestruturasportugal.png 360w, https:\/\/develop.granfondoserradaestrela.com\/wp-content\/uploads\/2026\/03\/logo_gfl_infraestruturasportugal-300x182.png 300w\" sizes=\"auto, (max-width: 360px) 100vw, 360px\" \/><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n<div class=\"w-separator size_custom\" style=\"height:36px\"><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"HomePagesFAQs Frequently Asked Questions.These do not replace the event regulations, which we recommend reading. Register now! 1 &#8211; What is the minimum age to take part in Granfondo Serra da Estrela? For the Granfondo distance, riders must be at least 19 years old on the event date. For the Mediofondo distance, riders must be at...","protected":false},"author":1,"featured_media":0,"parent":3017,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3152","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/develop.granfondoserradaestrela.com\/en\/wp-json\/wp\/v2\/pages\/3152","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/develop.granfondoserradaestrela.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/develop.granfondoserradaestrela.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/develop.granfondoserradaestrela.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/develop.granfondoserradaestrela.com\/en\/wp-json\/wp\/v2\/comments?post=3152"}],"version-history":[{"count":6,"href":"https:\/\/develop.granfondoserradaestrela.com\/en\/wp-json\/wp\/v2\/pages\/3152\/revisions"}],"predecessor-version":[{"id":3375,"href":"https:\/\/develop.granfondoserradaestrela.com\/en\/wp-json\/wp\/v2\/pages\/3152\/revisions\/3375"}],"up":[{"embeddable":true,"href":"https:\/\/develop.granfondoserradaestrela.com\/en\/wp-json\/wp\/v2\/pages\/3017"}],"wp:attachment":[{"href":"https:\/\/develop.granfondoserradaestrela.com\/en\/wp-json\/wp\/v2\/media?parent=3152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}